Help
Twenty articles, in the order a meeting happens.
Written for the person organizing the meeting, not for an AV technician. Each one is a single page, says at the top what it is about, and ends with what to do next. Where a step can be done from a phone, it says so.
Start here
The first hour with Frasiey.
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Before the day: a checklist
Everything to do before your meeting, in three rounds: a week before, the day before, and the morning of. Each line is one job, and each links to the article that explains it.
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Put Frasiey on the room's laptop
Frasiey listens to the room's microphone on the room's own laptop and turns what is said into text right there. It is the one thing you install, it takes about ten minutes a room, most of it the download, and you do it once per room.
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Print your signs and let people join
Every room gets one printed sheet carrying its own QR code, and that sheet is the whole attendee experience. People scan it, choose a language and read along, with no app to install and no account to make.
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What counts as a captioned hour
Frasiey bills the time a room actually turns speech into captions, to the second; silence between sessions is never billed, chatter between sessions is, unless your schedule stops the room. It also bills the hours a meeting turns Summaries on, and never readers or translation, however many people read along and however many languages you turn on.
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Someone else has the laptop
The person who opens the room laptop is often not the person who planned the meeting, so Frasiey can send them a setup link of their own. They install the app and type the code it shows, and the laptop joins your account without you ever signing in on it.
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What each room needs, and who to ask
Each room needs a laptop that stays there all day, a way for it to hear the room's microphone, and an internet connection. This page says what to ask for and who to ask, in words you can forward to the AV company and the venue's IT team.
Before the doors open
Everything you set once.
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Rehearse before the day
Frasiey can play a short rehearsal through the real reader, so you can see what your attendees will see before you install anything. No microphone is opened, nothing is recorded, and a rehearsal is never billed.
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Import your schedule
Frasiey reads the schedule you already keep in a spreadsheet, so you never retype it. Export one line per session, drop it on the Schedule tab, read the one sentence at the top of the preview, and import.
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Choose your language
You choose one language for what is spoken from the stage, and any number of languages for people to read in. Reading languages are never billed, so turning one more on costs you nothing.
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Summaries for attendees
Summaries turns each session's captions into a short catch-up that attendees read on their phones, in the language they read. Turn it on for the rooms you choose, for $9.00 per captioned hour, however you pay.
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Search, times and saved lines
Every attendee can search what has been said in a room, show the time each line was said, and save the lines worth keeping. None of it needs an app or an account, and nothing an attendee types into search or saves is sent to us.
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Show captions in Zoom or Teams too
When part of your audience is on Zoom or Teams, you can send a room's captions into the call as well by pasting one link. Captions in the call are one language; everyone else, in the room or at home, scans the sign and reads in any of 100.
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Sign in
Frasiey signs you in with a six-digit code sent to your email address, so there is no password to lose or share. Where your organization uses Google or Microsoft, those buttons sit above the email field and take one click instead.
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Your logo, your color, your welcome screen
The Branding tab puts your own logo and color on the screens your attendees see, and on the printed signs. None of it is required, and a meeting with no branding simply looks like Frasiey.
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Who can do what
Everybody you add to your account has one of four levels, and the difference between them comes down to money and people. Give the person who will be standing in the room the level that runs rooms and nothing else.
On the day
When you are standing in the corridor.
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Is this room ready?
Before the doors open, Frasiey checks whether this laptop can hear the room and reach us, and says so in one word. The app shows the checks on the room's own laptop, Frasiey online shows one line per room, and when something is not right the line names the fix.
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When a room is silent
A room that shows no captions is nearly always one of three things, and they take about a minute to check in this order. Start at the mute, then the microphone Frasiey is listening to, then the laptop itself.
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Replace or turn off a room's link
Every room has a link for phones and a separate link for the room screen, and you can replace either one or turn it off in a moment. A page open on the old link closes at once and tells people to scan the code in the room.
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Delete a room's captions
If something was said in a room that should not be kept, you can delete everything that room has captioned so far in one step. Phones and the room screen empty straight away, and the words are deleted everywhere we keep them.
After the session
What to send, and what to fix first.
Not answered here?
Write to us and tell us the meeting and the room name. A real person reads it, and the answer usually becomes one of these pages.