Help
Fourteen articles, in the order a meeting happens.
Written for the person organising the meeting, not for an AV technician. Each one is a single page, says at the top what it is about, and ends with what to do next. Where a step can be done from a phone, it says so.
Start here
The first hour with Frasiey.
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Put Frasiey on the room's laptop
Frasiey listens to the room's microphone on the room's own laptop and turns what is said into text right there. It is the one thing you install, it takes about three minutes, and you do it once per room.
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Print your signs and let people join
Every room gets one printed sheet carrying its own QR code, and that sheet is the whole attendee experience. People scan it, choose a language and read along, with no app to install and no account to make.
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What counts as a captioned hour
Frasiey bills the audio a room actually turned into captions, added up and rounded to the nearest second, and the hours a meeting turned Summaries on. Readers and translation are never billed, however many people read along and however many languages you turn on.
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Someone else has the laptop
The person who opens the room laptop is often not the person who planned the meeting, so Frasiey can send them a setup link of their own. They install the app and type the code it shows, and the laptop joins your account without you ever signing in on it.
Before the doors open
Everything you set once.
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Rehearse before the day
Frasiey can play a short rehearsal through the real reader, so you can see what your attendees will see before you install anything. No microphone is opened, nothing is recorded, and a rehearsal is never billed.
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Import your schedule
Frasiey reads the schedule you already keep in a spreadsheet, so you never retype it. Export one line per session, drop it on the Schedule tab, read the one sentence at the top of the preview, and import.
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Choose your language
You choose one language for what is spoken from the stage, and any number of languages for people to read in. Reading languages are never billed, so turning one more on costs you nothing.
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Summaries for attendees
Summaries writes a short summary of each session from its captions, so anyone who is behind can catch up without reading the whole transcript. Turn it on for a meeting or for one room at a time, and it costs $9.00 per captioned hour, on any plan.
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Show captions in Zoom or Teams too
When part of your audience is on Zoom or Teams, you can send a room's captions into the call as well by pasting one link. Captions in the call are one language; everyone else, in the room or at home, scans the sign and reads in any of 100.
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Sign in
Frasiey signs you in with a six-digit code sent to your email address, so there is no password to lose or share. Where your organisation uses Google or Microsoft, those buttons sit above the email field and take one click instead.
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Your logo, your colour, your welcome screen
The Branding tab puts your own logo and colour on the screens your attendees see, and on the printed signs. None of it is required, and a meeting with no branding simply looks like Frasiey.
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Who can do what
Everybody you add to your account has one of four levels, and the difference between them comes down to money and people. Give the person who will be standing in the room the level that runs rooms and nothing else.
On the day
When you are standing in the corridor.
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Is this room ready?
Before the doors open, Frasiey checks whether this laptop can hear the room and reach us, and says so in one word. The app shows the checks on the room's own laptop, the dashboard shows one line per room, and when something is not right the line names the fix.
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When a room is silent
A room that shows no captions is nearly always one of three things, and they take about a minute to check in this order. Start at the mute, then the microphone Frasiey is listening to, then the laptop itself.
Not answered here?
Write to us and tell us the meeting and the room name. A real person reads it, and the answer usually becomes one of these pages.